Air Canada Ordered to Refund Passenger Due to Chatbot's False Information

Air Canada has been ordered to refund a passenger after its chatbot provided false information regarding a bereavement fare. The ruling brings into question the use of experimental AI technology and the responsibility of companies to ensure the accuracy of information provided by chatbots. The judge found that Air Canada did not take reasonable care to ensure the chatbot's accuracy and ordered the airline to pay the passenger $812.

• Air Canada ordered to refund passenger due to chatbot's false information
• Raises questions about the use of experimental AI technology
• Judge found Air Canada responsible for ensuring accuracy of chatbot's information